Returns

We want every cup to be right. If something is not, here is how returns work.

Damaged or faulty items

If anything arrives damaged, faulty or not as ordered, email trade@hopeandglorytea.com within 7 days of delivery with your order number and a photo, and we will send a replacement or refund the affected items — whichever you prefer. You will not need to post anything back unless we ask.

Change of mind

You can cancel an order for unopened items within 14 days of receiving it. Tell us by email, then return the items to us unopened and in their original packaging within 14 days of telling us. Once received, we will refund the items in full. Return postage for change-of-mind returns is your responsibility.

Because tea is a food product, we cannot accept change-of-mind returns on items that have been opened or unsealed, for hygiene reasons. This does not affect your rights if an item is faulty.

Subscriptions

You can pause or cancel a subscription at any time before your next renewal. Renewal orders already dispatched are treated like any other order under this policy.

Refunds

Refunds go back to your original payment method, normally within 5–10 working days of us approving the return.

This policy does not affect your statutory rights.